Do you ship to…?
We offer delivery of our gift baskets to any physical address within the continental United States. Please keep in mind that Alaska and Hawaii do have higher rates and some of our baskets cannot be shipped to those states. Please contact us if you are considering shipping to those states. If you have any questions regarding shipping rates please contact us and we will be happy to help you.

We currently DO NOT ship to P.O. boxes, APO/FPO addresses, or internationally. These destinations are high risk; we have experienced numerous incidents where the packages were damaged, lost, or returned to us.

What about to hospitals?
We strongly suggest that gifts for patients of a medical facility be sent to their home, or the home of a nearby caregiver who can then hand deliver the gift to the recipient. We cannot guarantee the hospital receiving department’s ability to deliver the gift to the correct patient room in a timely manner. Additionally, it has frequently been our experience that patients are moved or discharged early - resulting in confusion, disappointment, lost gifts and extra shipping charges.

What shipping carriers do you use?
We use a variety of shipping carriers, including FedEx, UPS, DHL and USPS. If you have special needs regarding the delivery of your gift, please call us or indicate your request on the space provided at checkout, and we will make every effort to accommodate you.

Please be aware that we have multiple company locations, so products are not always shipped from the same location. It is our discretion to decide from which site we ship our products, and baskets ordered together may not arrive together. Contact us with any questions about this.

When will my gift arrive?
Delivery carriers (UPS, FedEx, etc) ship/deliver packages ONLY Monday-Friday, except holidays. Please DO NOT include weekends or holidays when counting days for delivery. If you require your gift to arrive by a weekend, please choose the appropriate shipping method for Friday delivery. We cannot be held responsible for your gift arriving late if it is due to a miscalculation of shipping days.

All orders placed by noon Eastern Time are shipped the same day. Orders placed after noon Eastern Time are shipped the next business day. Orders placed on weekends and holidays will be shipped the next business day.

Ground shipping means that your order will arrive 3-5 business days after it leaves our facility. (Weekends and holidays are not business days.)

Expedited shipping means that your order will arrive 2-3 business days after it leaves our facility. (Weekends and holidays are not business days.)

Overnight shipping means that your order will arrive the next business day after it leaves our facility. (Weekends and holidays are not business days.)

Although we will make every effort to get your gift delivered within the standards outlined, due to the unpredictable nature of shipping we cannot guarantee a delivery date. Carrier delays are out of our control, especially during the busy holiday season or when adverse weather conditions occur.  During high volume holiday gift giving periods (particularly Christmas and Mother’s Day), please allow an additional two business days to ensure a timely gift delivery.

How can I track my order?
After your gift has been sent on its way, you will immediately receive an email notification with a tracking number to track your gift online.

What if I have to change my shipping information?
If an error is made in the shipping address, or needs to be changed, please notify us immediately via our toll free phone number 1-866-747-5527. If the order has not yet shipped, we will be glad to make any necessary changes. Please use the telephone to ensure the quickest response to your request.

However, if the gift has already been picked up by the delivery carrier, we will need to contact them and attempt to reroute the package to the correct address. A rerouting fee of $15.00 will be charged to your credit card for this error. Please understand that although we will make every effort to reroute the package, this is not always possible. Please be sure of your shipping address when ordering.

Further inquiries about shipping can be sent in by clicking the Contact Us button above.

Time sensitive issues should be handled directly via telephone by calling toll free 1-866-747-5527. Our Customer Care Team is available to assist you 9am-5pm Pacific Time, Monday-Friday. If you need to contact us after business hours, please use the Contact Us button above, and please be sure to include your name and order number, so we can quickly locate your order to assist you.